24/7/365 Support
Team AVS is dedicated to providing industry leading system support for our customers 24 hours a day, 7 days a week. The Service Department is responsible for in-field repairs and ongoing system maintenance for your electronic security products. Our focus is total customer satisfaction. Our goal is to keep your security system online with very minimal down time. We achieve this by ensuring all our technicians are factory- trained and equipped with the tools and equipment needed to maintain your security system.
Service Fleet
Team AVS has a local fleet of 5 Service vans and a 30 ft bucket truck to provide timely service response. The service trucks are stocked with replacement parts and with loaner equipment to leave in place if repairs to the system can’t be made in the field.
Summary of what to expect from Team AVS Support:
- Free loaner equipment
- 24 hour 7 days a week service response
- Factory-trained technicians
- Technicians that are connected – equipped with Mobile phones, PDA and GPS tracking
- Extensively stocked vans with replacement and loaner equipment
- Internet Access from virtually anywhere
- Dedicated service administrator in the office
- Strong knowledge base from hardware to software
- Electronic real-time dispatch
Additional Support plans are available, contact us to learn more:
- Extended warranty programs
- Preventive maintenance programs
- Customer Access to BlueBridge management software
Lifetime Workmanship Warranty
Team AVS warranties the quality and craftsmanship of its work for the lifetime of the installation. This goes far beyond the actual product warranty. In an industry where focus has been lost on the actual quality of work, we are not only committed to quality but stand behind it for a lifetime.
