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Billerica, MA |
Tips for Going Out to BidTip #3, Warranties:When does a warranty begin?
• The day you sign the contract with the integrator? or Is the warranty based on the manufacturing date on the back of the equipment? Suggestion: The correct answer should be number 5. Remember, when the warranty date comes into play is not when the installation is finished, but 10-12 months later when the warranty is in question. It is critical that you have clear documentation to refer back to when these situations arise. Also, remember that if your paperwork states one-year parts and labor, that is what you should receive. Many times integrators will purchase large quantities of product because they can do so at a reduced cost. If that equipment sits on their shelf for several months before you purchase it, the warranty date of the back on your equipment will expire prior to your first year. Most integrators are very reputable and have the best intentions, but you need to be very proactive in this area. So do you homework up front and document your warranty information. You will be glad you did! The Team AVS Educational Academy was created seven years ago to provide information to end users on designing systems and selecting integrators. We currently offer a wide selection of courses including Introduction to CCTV, Introduction to Access Control, Extreme Customer Service and Selecting an Integrator. Email our Sales Team for more information
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