Team AVS has a history of providing solutions to customers that are not based on the dollar value of the project. In fact often we have been successful being the high bidder because we believed in our solution. We have also been asked to replace existing systems but when we examined the systems, we were able to fix problems without replacing the system, resulting in substantial savings to the customers and what we like to call Team AVS customers for life.
Here are just a few case studies that illustrate why we’re different.
New Technology Can Be More Cost Efficient
Team AVS received a phone call from a purchasing agent representing a large utility company. She requested a bid price on a piece of replacement equipment. The cost of the replacement camera for this facility was $10,000. Looking at the equipment, Team AVS informed her that there was new technology released that would provide a better image at an approximate cost of $650. She said she was happy with her existing vendor; she just needed another bid on that equipment. She mentioned that her vendor gave her a budget number and that is what they had to spend and just wanted a quote on that model number. After some discussion, she allowed Team AVS to come on site to demonstrate the new technology. The demonstration was a success, the picture quality was much better and Team AVS was awarded the project to upgrade “all” cameras on site for the same money she was going to spend to upgrade a single camera.
Keeping Biotech Safe Worldwide
One of the top Biotechnology Companies in the world was building a new world headquarters in Cambridge, Massachusetts. This company had been a customer of Team AVS for about 8 years and Team AVS was handling all of their installations in the US and Canada. The challenge was to now integrate all European, Middle Eastern, Asian and South American operations into one Global Central Monitoring Station. The goal was to bring back all access control transactions and video images in real-time over the customer’s network. The project resulted in a world-class Security Operations Center that monitors all security related transactions worldwide in real-time. All video cameras and access control actions are viewed live by a staff of 3-4 operators. Much of the configuration and design of the central station required custom solutions. It was even a further challenge to develop the custom software applications. With the partnership between Team AVS and the customer, all of this was done on time and within budget.
Customer Service and Training Saves the Day
An IT director from a pharmaceutical company contacted Team AVS and explained that he was unhappy with the access control and CCTV systems they had purchased just a few years earlier. He requested options from Team AVS to try and deal with this system. When he mentioned the manufacturer’s names, he was told that in fact he had purchased some of the best technology on the market. It was determined that the integrator that installed it had limited IT knowledge and could only do so much. Team AVS went into the company, provided the cross-integration between the systems, and placed the technology over the network so that the customer could maximize the efficiency of their current system. Because Team AVS was able to demonstrate to the customer that they had purchased a very good system and was able to bring the system online, they did not have to consider replacing it with a new system.
