Extreme Customer Service

Clients, submit a service call online.

At Team AVS, we strongly believe that our extreme service is the single most important component of your security system. If equipment should ever fail, we take great pride in providing you with 24-hour extreme service, so your system downtime is reduced to the minimum. If we must remove your equipment for off-site service, we will install free "loaner" equipment from our inventory.

As New England's leader in security technology, we provide you with extreme service you can rely on - so you can be sure of meeting every security challenge, day after day, year after year.

Team AVS awards its employees with a dinner for four on the company credit card, whenever they are mentioned in a letter from a client. In our Billerica and Windsor offices, there are walls full of these letters describing the extreme service our employees give to our customers. Here's what some of our satisfied customers had to say:

•  I wanted to take a few minutes to tell you how happy we are with our new cameras and digital recorders. Your company has taken us from antiquated and unreliable to state of the art. I was the Project Leader for the installation and implementation and I want to commend two of your employees, Stephen and Ken. You are truly fortunate to have both employees representing AVS. The installation went perfectly. The entire process beginning with Stephen was honest, timely, and was masterful customer service. Team AVS has exceeded all of my expectations and I look forward to continuing a business relationship with Team AVS.

•  It is through the kindness and generosity of individuals, like you and your staff that help us keep our "home-away-from-home" a warm, safe and comfortable setting for our families. Your support also helps us keep the cost of operating our House to a minimum so our families can better use their resources for medical and household expenses.

•  We are writing this letter to recognize two of your employees for their outstanding level of customer service. John and Erik represent professionalism, commitment to excellence, superior job knowledge, and courteous customer service for your Company. They went above and beyond in helping us resolve a critical matter. We would like you as well as John and Erik to know that we are very appreciative and impressed by the quality of service that they provided.

•  During the construction process we were required to deal with many contractors and sub-contractors. None were more knowledgeable about their trade, efficient in their work and accommodating in their interaction with credit union personnel than your technicians assigned to our job.

•  Your Team is the best! You and your company are a pleasure to work with. We have had an internal video system for years, service was always difficult until we found your company. Your technicians were able to utilize our in-place equipment and upgrade what was necessary enabling us to reengage our security system and save money at the same time.
     Then came Fathers Day 2001. Our building was struck by lightning, a lightning strike so severe even off line-unplugged computers were destroyed. We had no fire "Thank God" but every electrical system we had was affected. We called you folks the next day for service and that afternoon you replaced equipment in our facility, we worked with your sales department to replace what was necessary, we upgraded to equipment that our local police department could only wish for. Your service and technicians were courteous and helpful, working around our unpredictable and busy schedule. Team AVS fascinated myself and my staff with your humble effectiveness.

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